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Pets in a Pickle have teamed up with  FirstVet to offer Pets in a Pickle customers unlimited access to video consultations with experienced, locally registered vets, through the FirstVet app.

You can reach a vet from anywhere, whenever your pet is unwell, without it effecting your policy.

Unlimited access

No restrictions in your policy on how many times you can use the service.

Convenient care

Get advice, treatment or a referral to your local vet, if required.

A trusted partner

Trusted by over 500 000 pet owners globally, with 93% 5-star reviews.

Round-the-clock care

Unlimited 24/7 video vet visits included with your policy.

How to use FirstVet

1.
Register your pet and download the app.
2.
Have your policy number handy. Enter your policy details when prompted to verify.
3.
When you need to see a vet, simply open the app, select an appointment time and describe your pet’s symptoms.
4.
When it is time for your appointment, reopen the app and enter the waiting room.
5.
The vet will appear on video and conduct your consultation.

What can FirstVet
help with?

  • Vomiting and diarrhoea

  • Eye and ear problems

  • Poisoning

  • Coughing and sneezing

  • Itching and skin problems

  • Minor injuries and accidents

Why use a video vet?

  • Sometimes you are unsure if a vet clinic visit is necessary.

  • Quick access - with an average wait time of less than 30 minutes.

  • It’s less stressful for your pet than visiting a physical vet.

  • Only see a physical vet or specialist if you actually need it .

  • Unlimited access is included as a Pets in a Pickle customer.

If your pet is seriously injured or needs immediate medical assistance, you should take them straight to your local veterinary practice.

Further Information

The FirstVet App

Schedule a video appointment wherever you are.

How it works

Read more about FirstVet and how it works on their website.

Q&A

Read FirstVet’s frequently asked questions from customers.